Shipping Policy

Delivery

We only ship to countries or states, where cross-border (out of Europe or Switzerland) online distance sales of tobacco are not prohibited. If you can not select your country or address in the checkout page, this is likely the reason. Furthermore: We do not ship Cuban cigars to the United States.

All cigars are shipped in protective packaging to ensure freshness and condition.

Shipping fees are displayed at checkout and calculated based on weight and destination. Delivery dates are not guaranteed. Customers are responsible for providing a complete and accurate delivery address. We are not liable for failed deliveries due to address errors.

You will receive an email confirmation once your parcel ships, including the shipment date and tracking number (if available). You may cancel your order anytime before it is marked as shipped. Once the parcel has left our warehouse, cancellation is no longer possible.

If you cancel your order in time, we will confirm by email and issue a refund minus any applicable charges.

For support, please contact us at tech@lightemupworld.com (Monday–Friday, 9:00–18:00 CET).

Orders typically ship within 2–3 business days of payment. During peak times, shipping may take up to 7 business days. We do not ship on weekends or public holidays. Delivery usually takes 3–12 working days.

While we arrange shipping through a third-party logistics provider, all risk transfers to the buyer once the goods leave our warehouse.

In cases of non-arrival, we will investigate. If deemed lost (after 45 business days), we may—at our discretion—offer a replacement or refund.

Note: We do not ship Cuban cigars to the United States.

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Last updated: June 25, 2025